Frequently Asked Questions
Shipping & Returns
How can I track my order?
All completed orders will come with a confirmation email which will include tracking information.
Where do you ship to?
Currently, we ship only to Canada and the USA.
How can I return my product?
We value hygiene at Viella. Due to the close-contact nature of our products, we are unable to accept returns. If you have any concerns with your Viella products, please contact us at email@example.com within 30 days of receiving your order, and we’ll be happy to help.
Do your products run true to size?
Yes, our products run true to size. However if you are unsure of your sizes please choose the 20 nail pack or size up.
Do you have a size chart?
Yes, our size chart is below, and can be found under the sizing guide tab on each nail product page.
Are the press-on nails reusable?
Yes. The number of times they can be reused can be impacted by a few factors, such as care, proper storing, and lifestyle.
How do I size, apply, and remove my Viella press-on nails?
This information, including tips for how to best store your press-on
nails can be found here.
How do I apply my lashes?
1. Measure the base of the lash against the length of your eyelash line. Trim away the excess cotton band.
2. Apply lash adhesive, and allow it to dry for 30 seconds for best hold results.
3. Look down at the mirror and align the centre of the cotton band with the centre of your lash line, and place the cotton band firmly along the lash line.
4. Ensure the whole lash is lined up with your lash line, and gently press and hold the lash for a few seconds.
Can I get my lashes wet?
We do not recommend getting the lashes wet, as it may result in damage to the lash band, natural curl and style of the lash.
Can I reuse each pair of lashes?
Absolutely! Each pair of lashes is handcrafted, with high quality synthetic hair or cruelty-free real mink hairs and a durable 100% cotton lash band. Our Naturale and Captivate series can be worn 25+ times while the Facile series can be worn up to 30 times. Be advised that the number of wears is truly individualized to each wearer based on proper lash care.
Still have questions? We're happy to help! Please email us at firstname.lastname@example.org and we will get back to you within 24 hours.
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